Operations

Insights

Overview

Finance & leakage

Compliance

Reports

Audit log

Where attention is leaking

This preview shows example data. Sophie surfaces the repeat faults, stalled listings and over-budget jobs worth your attention here as she works your portfolio.

Agent performance

Resolution rate

87%

▲ 4

queries closed by agents

Autonomy

74%

▲ 6

no human needed

Escalation rate

11%

▼ 2

handed to PM team

Avg response

1.8m

▼ 40s

first reply to tenant

Autonomy by agentshare of work resolved without a human

This preview shows example data. Your real figures will appear as Sophie handles activity on your portfolio.

Sophie / Concierge

88%1,204

Contractor Agent

71%312

Leads Agent

79%486

Documents Agent

62%198

PM Agent

68%241

Setup Agent

54%38

Maintenance cost & cycle time

Avg job cost—

Avg cycle time—

First-time-fix—

Repeat-issue rate—

Lettings funnel conversion

Portfolio & compliance

Occupancy

94%

47 / 50 units

Arrears

£3,750

3 tenancies

Compliance

96%

2 certs due in 14d

Avg rent

£1,486

pcm · ▲ 3% YoY